Johns Violin Company provides FREE shipping on all instrument, bow, case, string, accessory orders, over $50.
- Rental Size Changes: We will ship violins and violas to you at no charge. A return label for the exchange will be provided for you and charged to your credit card on file, at our discounted rate. Cellos and Basses should be exchanged in-store, however shipping can be arranged if no other option is available.
- Approval Returns: Any shipping charges will be included with instruments purchased while on trial. Actual shipping charges for approval returns without a purchase, will be charged to your credit card on file.
All products purchased from Johns Violin Company should be carefully inspected upon receipt. Johns Violin Company offers a 14-day return policy from the date of purchase, on all products including: instruments, bows, cases, *strings, accessories, and sheet music.
All items must be returned in like-new condition and in the original packaging and shipping boxes. Original receipt of purchase must be included at the time of return. All returns may be subject to a restocking fee of up to 10% of the purchase price if these requirements are not met.
*Specific instructions for each of the above categories are found below.
Shipping musical instruments can be risky, however, Johns Violin Company takes every precaution when packaging our instruments to ensure that they arrive safely and in perfect playing condition when they arrive.
All instruments and their fittings (bridge, tailpiece, tuning pegs, fingerboard, endpin and strings) should be inspected for any sign of damage from shipping.
we should be contacted immediately and notified of any related issues.
As with instruments, bows should be inspected for any sign of damage upon arrival. Bows should be returned in like-new condition. The bow return policy should not be used as an approval period. Bows returned with excessive wear will be subject to the restocking fee.
Multiple bows may be requested for trial by using our 7-day approval process. Approval fees are applied towards the purchase price.